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Build the flow

Bot builder

Connect reactions on a visual graph, add messages and logic, then test the flow before you use it.

Visual bot flow in the builder
A bot flow made from connected reactions.

Connect reactions in a graph

Each reaction defines what happens after a trigger. Connect reactions to map the conversation.

  • Create reactions
  • Build flows from reactions
  • Connect reactions in a graph
Connected reactions in a bot flow
Reactions connected as a graph.

Compose each step

Write the reply, add buttons or media, and insert variables where the message needs customer data.

  • Compose messages
  • Send messages
  • Add buttons
  • Attach media
  • Use variables
Message and button settings
Message controls in a reaction.

Reuse logic

Put repeated behavior in one reusable block and call it from the flows that need it.

  • Reuse logic
Reusable logic in a bot flow
Reusable logic in a bot flow.

Test the completed flow

Run through the flow to check its messages and transitions before it reaches customers.

  • Test the finished flow
Bot flow testing controls
Testing a completed bot flow.

Related features

Build a bot flow

Create an account to start with the bot builder.

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