Scenarios

A scenario (wizard, flow) is a ready-made sequence of question steps that collects several values from the user one after another and stores them in parameters. Scenarios are convenient for surveys, applications, and checkout flows when you need to ask a set of questions in order. Find them in Scenarios in the left menu.

What is a scenario

A scenario consists of steps; each step has a question (what to ask) and a parameter (where to save the reply). The user answers in sequence; once finished, the values are available as {{param.key}} and can drive further logic.

Creating a scenario

Open Scenarios → Add, provide a Name, and add steps (question + parameter). The order of steps determines the order of questions.

Launching from a reaction

The "Run scenario" action (start_flow) starts a wizard by its name — for example, in response to a /order command or a button press. After the user completes all steps, the collected parameters are available in subsequent actions and reactions.

Scenario or dialog steps?

A similar task is solved by dialog steps in the message builder (a block that waits for a reply): they also ask and validate a reply, but are configured inside a single reaction and support formats (phone, e-mail, choice from options, etc.). Scenarios are a reusable survey shared across different reactions; dialog steps are a survey embedded in a specific message. More on steps — Messages and Buttons.

What's next