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Set the rules

Automation and logic

Use conditions and formulas to choose the next step, and save values for later. Triggers, webhooks, and handlers can run work outside the dialog.

Automation settings in a bot flow
Conditions and actions for a flow.

Evaluate data in the flow

Conditions and formulas control the next step. Save values for later reactions.

  • Set conditions
  • Use formulas
  • Save values
Condition and formula settings
Conditions and formulas in a reaction.

Run work in the background

Triggers can start a background reaction even when nobody is chatting with the customer.

  • Run background reactions
  • Configure triggers
Background reaction settings
A background reaction and trigger.

Connect your code

Send events to your code through webhooks, or let a programmable handler run your logic as part of the flow.

  • Send webhooks
  • Use programmable handlers
Webhook and handler configuration
Webhook settings for a flow.

Related features

Automate a flow

Create an account to configure flow logic.

Create account