Set the rules

Automation and logic

Set conditions, formulas, and saved values for each flow. Use background reactions, triggers, webhooks, and programmable handlers when the process needs to continue outside a single dialog.

Automation settings in a bot flow
Conditions and actions for a flow.

Evaluate data in the flow

Conditions and formulas control the next step. Save values for later reactions.

  • Set conditions
  • Use formulas
  • Save values
Condition and formula settings
Conditions and formulas in a reaction.

Run work in the background

Background reactions and triggers run work without an active operator conversation. They can start the required part of a flow.

  • Run background reactions
  • Configure triggers
Background reaction settings
A background reaction and trigger.

Connect programmable processing

Webhooks send flow events to external processing. Programmable handlers let the flow use that processing.

  • Send webhooks
  • Use programmable handlers
Webhook and handler configuration
Webhook settings for a flow.

Related features

Automate a flow

Create an account to configure flow logic.

Create account