Work with customers
Operator conversations
When a customer needs a person, an operator can take over the chat, pass it to a colleague, and close it when the issue is resolved.
Reply as an operator
Reply to the customer from the operator inbox when the bot hands over a conversation.
- Work in operator chat
Control dialog ownership
Take ownership of a dialog, assign it to someone else, or close it after the work is done.
- Take over dialogs
- Hand off dialogs
- Close dialogs
Bring operators into the dialog
Create an account to work with customer conversations.